Totally Music
Help > Trouble Loading ResourcesHaving trouble loading Totally Music resources?
On this page, you can find help on how to resolve common issues accessing / loading Totally Music resources and videos.
Method 1: Use a private browsing tab
Often cookies from other sites can affect the way you are able to login to Totally Music resources. If this happens, try accessing the site in a Private Browsing tab:
In Internet Explorer 11
In Internet Explorer, go to Settings > Safety > InPrivate Browsing
Alternatively, you can do this by holding Ctrl + Shift + P
In Microsoft Edge
In Microsoft Edge, go to Settings > New InPrivate window
Alternatively, you can do this by holding Ctrl + Shift + P
In Google Chrome
In Google Chrome, go to Settings > New incognito window
Alternatively, you can do this by holding Ctrl + Shift + N
Method 2: Try an alternative web browser
If you are unsure how to access a private browsing tab, or think you’re web browser may not be compatible with the video player’s on the site – you can always try an alternative web browser. The resources on this site are compatible with current versions of the following web browsers:
Internet Explorer 11
Microsoft Edge
Google Chrome
Safari
In partnership with the following organisations
